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This page contains answers to some of the common questions asked by users of the WVI system about Connecting to the Internet .

1. Sometimes when I dial in using Windows 95 I see the following message, "Dial-up Networking could not negotiate a compatible set of network protocols you specified in the Server Type settings. Check your network configuration in the Control Panel then try the connection again"

   This message is somewhat misleading. It usually indicates that the two modems simply were unable to negotiate a connection. We suggest that you attempt to dial in a couple of times, before doing anything else. If you are still receiving the error message, the most common fix for this problem is to slow your modem down .

2. How do I slow down my modem?

   In Windows 95, on your desktop double click the My Computer icon. In there will be a Dial-Up Networking folder which contains your WVI Connection. Click on this icon with your RIGHT mouse button to bring up a list, at the bottom of which is Properties. Within the Properties dialog box locate the Configure button to see your modem's configuration. This is where you'll slow down the modem.

   In Windows 3.x using the Internet Explorer you will click on your WVI Connection icon within the Internet Explorer program group. In there you click on Properties to bring up a window containing 4 tabs across the top, one of which says Modem. Under the General tab, set the Maximum Speed to a slower baud rate.

   In Windows 3.x using Trumpet Winsock, you will click on the TCPMAN icon, select the File menu and go to Setup. This will open the Network Configuration dialog box. In here you can slow down the modem by changing the Baud Rate. Acceptable speeds are: 57600, 34800, and 19200.

3. Why do I get connected at lower speeds than my modem is capable of?

   A number of factors are involved in determining the speed at which two modems can connect., Line noise plays a large role in the lack of ability to obtain a high speed data connection, especially in many of the rural areas that we offer service to. Other factors can include modem settings, or your own internal phone wiring.

4. My connection seems to be running unusually slow. Is there a problem with your system or mine?

   This can be a difficult problem to diagnose. Slow downs can be caused by low memory conditions, multiple Internet applications requesting data at the same time, noise on the phone line, slow modem connection, or various other reasons. Also remember that if you are visiting a highly congested Internet site you will also experience slowing.

Additional Information

For additional information contact the WVI Technical Support group at (503) 769-3331. We will be happy to answer any questions you may have.