1. Why aren't you playing a certain movie?

2. Why do you play old classic movies once a month?

3. Why can't we bring food into the theatre?

4. Why can't we put our feet up on the backs of the chairs?

5. Why are your prices so low?

6. Why are you still playing the same movie longer than 2 weeks?

7. Can we buy tickets more than a day in advance?

8. Why do you sometimes play only a Matinee on a certain weekday?

9. Why does your popcorn taste so good?

10. Why do your movies sometimes change at the last minute?

11. Why is the sound sometimes too loud?

1. We do our best to play the latest, most popular movies, but we can't always get the movies that we request. We also try to mix the movies to where we play children's, teenagers, action, comedy, family and blockbusters, so we try to satisfy all audiences. We are also under the rules of each and every studio, so we have to hold certain movies for certain lengths of time. Also, movies are not always available when we request them. We can't play the same movie that Albany Regal is playing. But, if you wait for us to get it, you can watch it in a more comfortable, and much more affordable theatre.
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2. It is a special venue we offer. Most people have never seen the classic movies on anything other than their television. Turner Classic Movie's and American Movie Classic channels are very popular these days. We offer to see them on the larger theatre screen. You see much more detail and it's a much more enjoyable experience sitting in the theatre eating theatre popcorn and snacks.
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3. Believe it or not, the movie studio gets most of the box office money. We rely on concession income to pay our staff, replenish supplies, consumables, pay utilities, repairs and maintenance, advertising, and many more bills that we have. Without selling concessions, we would have to close our doors and not have a theatre in downtown Albany. That is why most theatres charge such high prices for concessions. But, we still keep our prices very low to make it affordable for you and to still operate the theatre.
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4. Look at the bottom of your shoes. Do you want somebody's foot on the back of your seat pushing on it? Do you want somebody's foot in your neck or next to your ear and mouth? Do you know how hard it is to keep 200 seats clean?
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5. To make it affordable for everyone to enjoy a movie and snacks, and so you don't have to feel guilty sneaking food in.
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6. The movie studios force us. We have no choice.
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7. Yes. We now have a computerized system in the Box Office. We can pre-sell tickets to movie dates and showtimes that are confirmed.
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8. We sometimes have a special event or classic movie that evening. We only have one screen and one auditorium. We try and have a variety of entertainment, instead of just playing the latest movies all the time.
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9. We use gourmet popcorn which is tastier and larger than typical movie theatre popcorn.
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10. The movie studio changes our movie at the last minute. It's out of our hands.
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11. The sound is adjusted so that the voices can be heard when they speak low or whisper. When the music or action sound is heard, it makes it louder than it should/could be, but if the sound is turned down because of the action scenes or music, the voices are too soft to be heard.
We've actually had more complaints that the sound is too low than too high.
The sound is set at a medium point. Sorry.
We also make it a point to lower the sound during trailers, as they are purposely louder than the movie. When the movie starts we set the level back to movie sound level.
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